Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Royal Reels NZ, we believe that online gaming should be an entertaining activity enjoyed responsibly. Gaming is never a way to earn money or solve financial problems. It should only be played with money you can afford to lose, as entertainment—similar to going to the cinema or buying a coffee.

We are committed to promoting a safe and responsible gaming environment for all our players in New Zealand.

Age Verification

You must be 18 years of age or older to participate in online gaming in New Zealand. We take age verification seriously and implement strict checks to ensure all players meet the legal requirements.

If you are under 18, please do not attempt to create an account or gamble. Gaming is not suitable for minors.

Warning Signs of Problem Gambling

Please be honest with yourself. If you experience any of the following signs, you may be developing a gambling problem:

• Spending more time or money on gaming than intended
• Chasing losses by gambling more to recover money lost
• Hiding your gaming activity or lying about how much you gamble
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, school, family, or social responsibilities due to gaming
• Borrowing money or using credit to fund gaming
• Experiencing mood swings or emotional distress related to gaming
• Failed attempts to cut back or stop gaming
• Using gaming to escape problems or cope with stress
• Friends or family expressing concern about your gaming habits

If you recognize any of these signs in yourself, it's important to seek help immediately.

Self-Help Tools & Player Controls

Royal Reels NZ provides several tools to help you maintain control of your gaming:

Deposit Limits

Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly). Once you reach your limit, no further deposits will be accepted.

Loss Limits

Set a maximum amount you're willing to lose during a gaming session. Gaming will be suspended once you reach this limit.

Time-Out/Reality Checks

Take mandatory breaks from gaming. Set reminders that display how much time and money you've spent during your session.

Self-Exclusion

If you feel you cannot control your gaming, you can self-exclude from your account for a set period (minimum 24 hours). During this time, you will not be able to access your account or place bets.

Contact our support team to activate any of these tools: [email protected]

Support Organizations for Problem Gambling

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:

New Zealand

• Gambling Helpline NZ — Free and confidential support
  • Phone: 0800 654 655
  • Text: 8393
  • Website: www.gamblinghelpline.co.nz
• Problem Gambling Foundation
  • Phone: 0800 664 262
  • Website: www.problemgambling.org.nz

International Support Resources

• GamCare (United Kingdom) — www.gamcare.org.uk
• GamStop (United Kingdom) — National self-exclusion scheme — www.gamstop.co.uk
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (United States) — www.ncpgambling.org

Need Help?

If you are experiencing problems with gambling, please reach out for help today. There is no shame in asking for support, and trained professionals are ready to assist you.

Remember: Gambling should only ever be entertainment. If it's causing you distress, financial hardship, or affecting your relationships and responsibilities, it's time to seek help.

Contact the Gambling Helpline NZ on 0800 654 655 or visit www.gamblinghelpline.co.nz